FAQ
Products Frequently Asked Questions
Here you will find a list with the most frequently asked questions about Marine Software Products. Only the most common questions are listed. If your question is not listed, you can narrow your search by choosing below, or from the menu on the right, the module to what your question/problem is related. If it is about more than one module, just choose one of them. You can also do a search by keyword.
| Question | Topic |
|---|---|
| Why does it say "Sorry… unable to find registration. Please register using help menu register option" and "Program is running on temporary license… Please register" when I log on? (View solution) | Registration |
| I've entered the registration code but I'm still getting the "Please register..." message when I log on. Why? (View solution) | Registration |
| I've lost or forgotten the Administrator's password, how do I recover it? (View solution) | Passwords |
| The Graphs in the Incident Period Report are not displaying. (View solution) | General |
| My password is correct but I still can't edit or create a requisition. Why? (View solution) | Passwords |
| When I print off a webpage from Internet Explorer I get a Marine Software footer appear regardless of what I print. (View solution) | Printing |
| An error message is displayed when printing a Gantt Chart to File. (View solution) | Printing |
| How do I register my program? (View solution) | Registration |
| When generating a project spec to a word document some images are not displayed as the correct size even though they are large images. (View solution) | Printing |
| I have installed the Marine Software product on a server but the Registration code that is produced ends with an "L" which is for a standalone computer, How can I get it to produce an "N" code for a networked system? (View solution) | Registration |
| Windows always prompts me when I open a Marine Software Application (View solution) | Windows |
| How to I get the software to send emails using Lotus Notes (View solution) | |
All the shortcuts on our workstations point to the shared drive on the server but the computers are updating individually. How do I set them so they only receive data from the server?  |
General |
| What does the error message "Memo file c:\mpmwin\jobsxxx.fpt is missing or invalid, Error number 41 USE_UDF Line No 13" mean? |
Error Messages |
| How do I import standard files into the vessel? |
Standard Files |
| I've run Surveys – Issue due survey list – Next year – PRINT TO FILE. This procedure did not work and seemed to lock up the program. When I now click on the PM button it brings up four option buttons but the "Complete Planned Maintenance" button is now dimmed and not selectable. I've tried restoring from backup files but it hasn't made any difference, how can I restore the button and run surveys? |
Surveys |
| Why do I get the error message "command contains unrecognised phrase/keyword"? |
Error Messages |
| Can I set an account code for a complete requisition once it's been imported into the office? |
Account codes |
| Can I have more than 98 lines in a requisition? |
Requisitions |
| Why can't I edit/create a requisition? |
Requisitions |
| When Importing a Data transfer from the Vessel into the Office System a message appears "SHIPNAME is set to a master system". I cannot then import the Data Transfer. |
Data Transfer |
| How do I add another ship to the office system? |
General |
| How do I remove cancelled requisitions? |
Requisitions |
| When a requisition is cancelled after it is transmitted are all the associated reference and requisition numbers deleted? |
Requisitions |
| Why are there different account code levels? |
Account codes |
| Can I create a template of an existing order? |
Templates |
| How do I transmit standard files to a vessel? |
Standard Files |
| I've changed the screen size but it hasn't changed. Why? |
General |
| Why is there a limit of 98 lines in a requisition? |
Requisitions |
| When a requisition is deleted before it is transmitted, are all the associated reference and requisition numbers deleted? |
Requisitions |