FAQ
Products Frequently Asked Questions
Here you will find a list with the most frequently asked questions about Marine Software Products. Only the most common questions are listed. If your question is not listed, you can narrow your search by choosing below, or from the menu on the right, the module to what your question/problem is related. If it is about more than one module, just choose one of them. You can also do a search by keyword.
| ID | Question | Topic |
|---|---|---|
| 25 | I've entered the registration code but I'm still getting the "Please register..." message when I log on. Why? (View solution) | Registration |
| 23 | Why does it say "Sorry… unable to find registration. Please register using help menu register option" and "Program is running on temporary license… Please register" when I log on? (View solution) | Registration |
| 75 | When I print off a webpage from Internet Explorer I get a Marine Software footer appear regardless of what I print. (View solution) | Printing |
| 89 | Windows always prompts me when I open a Marine Software Application (View solution) | Windows |
| 69 | I've lost or forgotten the Administrator's password, how do I recover it? (View solution) | Passwords |
| 120 | How do I set the path for the Data Transfer? (View solution) | Data Transfer |
| 24 | How do I register my software? (View solution) | Registration |
| 94 | How do I get the software to send emails using Lotus Notes? (View solution) | |
| 103 | What is my Computers Default Language? (View solution) | Windows |
| 83 | How do I access my Office based software remotely over the Internet (View solution) | Citrix and Terminal Server |
| 156 | I want to do something in the software but I can't find how to do it or it doesn't seem to do it? (View solution) | General |
| 22 | My password is correct but I still can't edit or create a requisition. Why? (View solution) | Passwords |
| 77 | An error message is displayed when printing a Gantt Chart to File. (View solution) | Printing |
| 68 | When generating a project spec to a word document some images are not displayed as the correct size even though they are large images. (View solution) | Printing |
| 200 | When we try to log in the MPM system we get the error: "Error Number 111 at 0 in openlocktable" "Cannot update the cursor LOCKTABLE, since is read-only." Why does this happen? |
General |
| 141 | Will Marine Planned Maintenance run on "Windows 8" (View solution) | Windows |
| 78 | When opening the software I receive an error message which says "Index does not match table" (View solution) | Error Messages |
| 140 | What are the minimum recommended system requirements to install and run the Marine Software modules? (View solution) | Installing Software |
| 72 | The Graphs in the Incident Period Report are not displaying. (View solution) | Reports |
| 87 | I have installed the Marine Software product on a server but the Registration code that is produced ends with an "L" which is for a standalone computer, How can I get it to produce an "N" code for a networked system? (View solution) | Registration |
| 131 | When printing a Requsition or Order to E-mail an error is receved and the email is not produced with the PDF attachment. (View solution) | |
| 201 | How do I import the defect files sent from the office to my MPM system onboard? (View solution) | Data Transfer |
| 36 | All the shortcuts on our workstations point to the shared drive on the server but the computers are updating individually. How do I set them so they only receive data from the server?  |
General |
| 34 | What does the error message "Memo file c:\mpmwin\jobsxxx.fpt is missing or invalid, Error number 41 USE_UDF Line No 13" mean? |
Error Messages |
| 126 | I am unable to install the Workstation Files or carry out the initial installation on a Server. |
Installing Software |
| 123 | When I click on the Navigator button Windows tries to install some software. |
Windows system files |
| 19 | How do I import standard files into the vessel? |
Standard Files |
| 39 | I've run Surveys – Issue due survey list – Next year – PRINT TO FILE. This procedure did not work and seemed to lock up the program. When I now click on the PM button it brings up four option buttons but the "Complete Planned Maintenance" button is now dimmed and not selectable. I've tried restoring from backup files but it hasn't made any difference, how can I restore the button and run surveys? |
Surveys |
| 73 | When Importing a Data transfer from the Vessel into the Office System a message appears "SHIPNAME is set to a master system". I cannot then import the Data Transfer. |
Data Transfer |
| 1 | Can I set an account code for a complete requisition once it's been imported into the office? |
Account codes |